FAQ - Frequently Asked Questions & Answers
Here you will find the solution to your problem and helpful information
General
UniCaps is the name of our company, which produces the capsules with great expertise and care. MY COFFEE CUP is the umbrella brand under which we offer organic coffee under the MY COFFEE CUP brand and organic tea under the MY TEA CUP brand.
We are as enthusiastic tea connoisseurs as we are coffee lovers. We want to expand the possibilities of your Nespresso®³, which can prepare not only coffee but also tea capsules, depending on your needs and the time of day.
We offer sustainable organic tea capsules and organic coffee capsules made from renewable raw materials. The result is excellent, natural taste with a clear conscience - and it's quick and easy. Our products are therefore all organic and garden compostable.
Discount codes
Once you have selected all the products you want in our online shop, click on the shopping cart. Below you will find a field for entering the discount code. When you enter your discount code, the discount will automatically be deducted from the total amount during the payment process.
Vouchers and discount codes can only be redeemed before completing the order process and cannot be redeemed afterwards.
First, check whether your discount code is only valid for a specific product or a specific period of time. If you still can't find a reason, just write a message about the contact form and describe your problem. Our support team will be happy to help you!
For business customers
We would be happy to send you a tailor-made offer for your business. Please contact us at helpdesk@unicaps.eu to our business customer support or use the contact options on our website.
We offer special conditions for business customers. Business customers can also pay by invoice, and there will also be convenient subscriptions in the future. We would be happy to make you an offer, speak Please contact us!
Further questions & feedback
For general questions, just send an email to helpdesk@unicaps.eu.
If you have any questions about your order or complaints, please contact our support via the contact form.