Frequently Asked Questions & Answers
Here you will find the solution to your problem and helpful information
UniCaps, MY TEA CUP, MY COFFEE CUP, MY COFFEE CUP, was ist was?
UniCaps is the name of our company that manufactures the capsules with great expertise and care. MY COFFEE CUP is the name of the umbrella brand under which we offer organic coffee from the MY COFFEE CUP brand and organic tea from the MY TEA CUP brand.
Why do you make both organic coffee and organic tea capsules?
We are just as enthusiastic tea connoisseurs as we are coffee connoisseurs. We want to expand the possibilities of your Nespresso®³, which can not only prepare coffee but also tea capsules, depending on your needs and the time of day.
What distinguishes you from other manufacturers?
On the one hand, we offer sustainable organic tea capsules and organic coffee capsules made from predominantly (96%) renewable raw materials. The result is excellent, natural taste with a clear conscience - quickly and easily. All our products are also certified as CO₂-neutral¹ by ClimatePartner. We offset all emissions that arise, for example, from cultivation and transport through various climate protection projects.
Our products are therefore all organic, garden compostable and climate-neutral¹ certified.
How can I redeem a discount code?
Once you have selected all the products you want in our online shop, click on the shopping cart. Below you will find an input field for the discount code. If you enter your discount code, the discount will be automatically deducted from the total during the checkout process.
Can vouchers or discount codes be redeemed after the order has been placed?
Vouchers and discount codes can only be redeemed before completing the ordering process and cannot be offset afterwards.
My discount code doesn't work - what now?
First check whether your discount code is only valid for a certain product or a certain period of time. If you still can't find a reason, just write a message using the contact form and describe your problem. Our support team will be happy to help you!
For business customers
How can I get an offer for business customers?
What are the advantages?
We offer special conditions for business customers. As a business customer, you can also pay on account, and there will also be convenient subscriptions in the future. We would be happy to make you an offer, feel free to contact us!