FAQ - VOUCHERS
All information about your voucher
Redeem the voucher
To redeem a voucher, you must create a customer account. The voucher code can then be conveniently entered under MY CREDIT. This will be credited immediately and you can start shopping straight away. Your remaining credit will remain in your customer account until your next purchase. As long as the credit is positive, this payment method will be automatically selected and no other payment method can be selected. The current credit value is automatically displayed at checkout.
No. As long as the balance in your customer account under MY BALANCE is positive, this payment method will be selected automatically and no other payment method can be selected. The current balance value will be displayed during checkout.
First, check whether your voucher code is only valid for a certain period of time. If you can't find a reason, just write a message via the contact form and describe your problem. Our support team will be happy to help you!
validity of the voucher
No. As long as the balance in your customer account under MY BALANCE is positive, this payment method will be selected automatically and no other payment method can be selected. The current balance value will be displayed during checkout.
Yes, discount codes and a voucher can be combined.
Yes. You can redeem your voucher on all items offered in our online shop.
purchase and return
Select the amount of the voucher in the online shop, click on the shopping cart and go to checkout. After successful payment, you will receive your voucher as a PDF via email within a few minutes.
First, check whether your voucher code is only valid for a certain period of time. If you can't find a reason, just write a message via the contact form and describe your problem. Our support team will be happy to help you!
If you have received incorrect or damaged goods, you can return unopened goods to us free of charge within 14 days. Simply send a request via our contact form.
Once we have received the goods, you will immediately receive your refund or replacement delivery. We recommend using the original package to send the return.
No. Your voucher has a cash value and therefore cannot be returned.
Since a voucher is sent by email, no goodie will be given away if you purchase a voucher alone. Please add enough coffee or tea items to your shopping cart to receive your goodie.