FAQ - GIFT CARDS
All information about your gift card
Redeem the gift card
To redeem a gift card, you must create a customer account. The voucher code can then be conveniently entered under MY GOODS. This will be credited immediately and you can start shopping right away. Your remaining credit will be stored in your customer account until your next purchase. As long as the balance is positive, this payment method is automatically selected and no other payment method can be selected. The current credit value is automatically displayed at checkout.
No. As long as the balance in your customer account under MY GOODS is positive, this payment method will be selected automatically and no other payment method can be selected. The current credit value is displayed at checkout.
First, check if your voucher code is only valid for a certain period of time. If you don’t find a reason, just write a message via the contact form and describe your problem. Our support team will be happy to help you!
Validity of the gift card
No. As long as the balance in your customer account under MY GOODS is positive, this payment method will be selected automatically and no other payment method can be selected. The current credit value is displayed at checkout.
Yes, discount codes and a coupon can be combined.
Yes. You can redeem your voucher on all items offered in our online store.
Acquisition and return
In the online store, select the amount of the voucher and click on the shopping cart and go to checkout. After successful payment, you will receive your voucher as a PDF via e-mail within a few minutes.
First, check if your voucher code is only valid for a certain period of time. If you don’t find a reason, just write a message via the contact form and describe your problem. Our support team will be happy to help you!
If you have received wrong or damaged goods, you can return unopened goods to us free of charge within 14 days. Simply send a request via our contact form.
Upon receipt of the goods you will immediately receive your refund or replacement. We recommend using the original package to ship the return.
No. Your voucher has a cash value and therefore cannot be returned.
Since a gift certificate is sent via email, no goodie is given away when purchasing a gift certificate alone. Please add enough coffee or tea items to your cart to receive your goodie.